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Privacy Policy

Last updated January 2024

At Teemify, trust is our #1 value. The Teemify mobile app, add-in or browser extension (the “App”) that links to this Privacy Statement helps our customers to manage the Services we offer, as well as their businesses and customer relationships on the go.

A reference to “Teemify,” “we,” “us” or the “Company” is a reference to teemify.ai. We refer to the products and services that are ordered by our Customers and made available online by Teemify, as described at https://teemify.ai, as the “Services.” The App and the Services exclude information obtained by Teemify from publicly available sources or its third party content providers (“Content”) and any Web-based, mobile, offline or other software application functionality that interoperates with a Service that is provided by a Customer or a third party and/or listed on an online directory, catalog or marketplace of applications that interoperate with the App or Service (“Non-SFDC Application”). “Personal Data” means data that identifies or relates to an identifiable individual. “Customer” means the organization that subscribes to the Services and through whom you, the end user of such Services, are provided access to the App and Services.

This Privacy Statement describes how Teemify processes Personal Data that it collects on its own behalf from or through the App. For the avoidance of doubt, Teemify is the controller of this Personal Data, meaning that we determine how and why it is processed. Furthermore, this Privacy Statement applies solely to our processing of this Personal Data.

Note that Personal Data and other data submitted by or on behalf of a Customer to the Services through the App, excluding Content and Non-SFDC Applications, is considered by Teemify to be “Customer Data.” As between the Customer and Teemify, each Customer is the controller of its Customer Data and Teemify does not process that Customer Data except as provided in our Master Subscription Agreement, including any applicable Order Forms, with the Customer. If you have questions or would like to exercise your legal rights regarding Customer Data, please contact the Customer responsible for such Customer Data. Additional information is available at the bottom of this Privacy Statement.

What information we collect about you

We collect information about you when you provide it to us, when you use our Services, and when other sources provide it to us, as further described below.

Information you provide to us

We collect information about you when you input it into the Services or otherwise provide it directly to us.

Account and Profile Information: We collect information about you when you register for an account, create or modify your profile, set preferences, sign-up for or make purchases through the Services.

Content you provide through our products: The Services include the Teemify products you use, where we collect and store content that you post, send, receive and share. This content includes any information about you that you may choose to include.

Content you provide through our websites: The Services also include our websites owned or operated by us. We collect other content that you submit to these websites, which include social media or social networking websites operated by us.

Payment Information: We collect payment and billing information when you register for certain paid Services.

Information we collect automatically when you use the Services

We collect information about you when you use our Services, including browsing our websites and taking certain actions within the Services.

Your use of the Services: We keep track of certain information about you when you visit and interact with any of our Services. This information includes the features you use; the links you click on; the type, size and filenames of attachments you upload to the Services; search terms.

Device and Connection Information: We collect information about your computer, phone, tablet, or other devices you use to access the Services. This device information includes your connection type and settings when you install, access, update, or use our Services. We also collect information through your device about your operating system, browser type, IP address, URLs of referring/exit pages, device identifiers, and crash data. We use your IP address and/or country preference in order to approximate your location to provide you with a better Service experience. How much of this information we collect depends on the type and settings of the device you use to access the Services.

Cookies and Other Tracking Technologies: Atlassian and our third-party partners, such as our advertising and analytics partners, use cookies and other tracking technologies (e.g., web beacons, device identifiers and pixels) to provide functionality and to recognize you across different Services and devices.

Analytics: We collect data through Google Analytics to better understand your use of the app. You can learn about Google’s practices by going to www.google.com/policies/privacy/partners/ and opt out by downloading the Google Analytics opt out browser add-on, available at https://tools.google.com/dlpage/gaoptout.

Our Purposes for Processing Personal Data

We process Personal Data:

  • Based on our legitimate interests or as necessary to perform our contract with you or your affiliated Customer, to administer, improve and provide to you the App and the Services. In particular, we may use Personal Data to analyze trends and usage, assess capacity requirements, identify Customer opportunities and conduct surveys, build models and train our algorithms to allow us to better serve you and other users and personalize content and features for you, and for research and development activities for new products and services;
  • Based on our legitimate interests, to keep the App and the Services secure, including through identity management and security monitoring to detect, prevent and respond to suspicious activity, fraud, intellectual property infringement, misuse of the App or the Services, violations of our terms or law and for other similar purposes;
  • Based on our legitimate interests or to comply with applicable law, to communicate with you, to provide notices regarding our policies, terms and conditions or to send you marketing communications or product recommendations.

Other Uses and Disclosures

On the basis of our legitimate interests or compliance with legal obligations, we may use or share your Personal Data as necessary or appropriate (a) to comply with applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including authorities outside your country of residence and to meet national security or law enforcement requirements; (d) to enforce our terms and conditions; (e) to protect our operations; (f) to protect the rights, privacy, safety or property of the Teemify, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

We may also share your Personal Data with relevant third parties if we are involved in a corporate transaction, such as a merger, reorganization, dissolution or other fundamental corporate change, or if all or a portion of our business, assets or stock are acquired by a third party.

Data Retention

Teemify may retain your Personal Data for a period of time consistent with the original purpose of collection.

Your Rights Relating to Your Personal Data

You have certain rights relating to your Personal Data, subject to local data protection laws. Depending on the applicable laws and, in particular, if you are located in the EEA, these rights may include:

  • To access your Personal Data held by us;
  • To rectify inaccurate Personal Data and, accounting for the purpose of processing the Personal Data, ensure it is complete;
  • To delete your Personal Data;
  • To restrict our processing of your Personal Data;
  • To transfer your Personal Data to another controller;
  • To object to any processing of your Personal Data carried out on the basis of our legitimate interests. Where we process your Personal Data for direct marketing purposes or share it with third parties for their own direct marketing purposes, you can exercise your right to object at any time to such processing without having to provide any specific reason for such objection;
  • To not be subject to a decision based solely on automated processing, including profiling, which produces legal effects; and
  • To the extent we base the collection, processing and sharing of your Personal Data on your consent, to withdraw your consent at any time, without affecting the lawfulness of the processing based on such consent before its withdrawal.
  • To exercise your rights in connection with Personal Data processed by Teemify on its own behalf, please contact us by using the information in the “Contacting us” section, below.
  • To exercise your rights with respect to Customer Data processed by the Services on behalf of your affiliated Customer, please inquire with your affiliated Customer directly.

Some users may update their user settings, profiles, organization settings and event registrations by logging into the App on their device and editing their settings or profiles.

How We Secure Your Personal Data

Teemify takes reasonable and appropriate steps to protect the security of Personal Data against unauthorized or unlawful access, use, destruction, loss, alteration or disclosure. While we follow generally accepted standards to protect Personal Data, no method of storage or transmission is 100% secure.

Changes to our Privacy Policy

We may change this privacy policy from time to time. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice by adding a notice on the Services homepages, login screens, or by sending you an email notification. We encourage you to review our privacy policy whenever you use the Services to stay informed about our information practices and the ways you can help protect your privacy.

If you disagree with any changes to this privacy policy, you will need to stop using the Services and deactivate your account(s), as outlined above.

Contact Us

Your information is controlled by Teemify. If you have questions or concerns about how your information is handled, please direct your inquiry to [email protected]